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  • Do you accept walk-ins or only appointments?
    No. BUT we offer same/next-day appointments, allowing us to better manage our patient flow and give everyone the personalized attention they deserve.
  • What does my membership include?
    Same/next-day visits Up-front pricing so you what how much you're paying Comprehensive primary care, pediatrics, and urgent care in one office. 24/7 care for unexpected immediate issues. Always at your fingertip whenever you need us A new kind of doctors office. Our mission is to provide patient-centered care that focuses on building a lasting relationship with you. We prioritize your health, wellness, and convenience so that you can focus on living your best life. If you have any questions about what’s included in your membership, feel free to contact us. We’re here to help! Sample pricing: ​ $5 Complete blood count $7 Cholesterol Panel $12 A1c for diabetes $85+ X-ray's $450 CT Scan $600 MRI
  • What happens after hours and on weekends?
    Simply call us 24/7 for any immediate concerns, life happens
  • What is not covered?
    Labs, imaging, and medications are not included, just like any doctors office Specialists and hospital fees not included, just like any doctors office.
  • How is my membership billed, after I sign up?
    Simple! You pay for the membership either quarterly or annually by credit/debt card or bank payment. You can use health insurance for any labs, testing and medications, just not for your monthly membership.
  • How do I pay?
    We bill quarterly or annually. We accept all major credit/debit cards, ACH debit, HSA/FSA cards, or e-checks.
  • Is the membership fee tax-deductible?
    Everyone's situation is different, so please ask your CPA or tax advisor for more information about this. Ask them about HSA/FSA, QSEHRA, and cafeteria 125 plans.
  • I have health insurance, why do I need Square 1 ?
    Currently, can you call your doctor 24/7? No way! Currently, can you see your doctor the same day? Not likely! Currently, does your doctors office have transparent pricing? They can't, they don't know themselves. With Square 1 Healthcare, the answer to ALL of those questions is YES! Peace of Mind is priceless
  • Do you bill my insurance?
    No. We work directly for you by providing exceptional, personal, and direct health care without the increasing constraints and limitations of private insurance companies.
  • As your patient, do I still need health insurance?
    We recommend you continue to have health insurance to cover health care costs beyond the services we offer such as hospitalization and surgeries. ​ The most cost-effective insurance to pair with our direct primary care clinic would be a high deductible plan. HSA/FSA, QSEHRA & cafeteria 125 plans often have additional benefits. Talk to your Rosetta health advisor or health insurance broker for additional saving opportunities.
  • Is your practice a concierge model?
    We operate as Direct Primary Care not concierge care. Concierge practices have higher monthly costs and also bill your insurance, making you responsible for additional copays, deductibles, and facility fees We have lower monthly costs, are available 24-7, and never bill your insurance.
  • Are there Alternatives to traditional health insurance?
    Zion Health Medi-Share Liberty HealthShare Samaritan Ministries
  • I'm fairly healthy and don’t go to the doctor often. How does this benefit me?
    We all benefit from services tailored to our needs, and your health care should be no different. ​ Inevitably we will all get sick or injured. Being able to access your provider during the day or after hours is crucial to recovery and getting back to life and work
  • Does your practice accept Medicare/Medicaid patients?
    Currently, CMS (Center for Medicare & Medicaid Services) does not allow us to take care of CMS eligible patients.
  • I am uninsured. Can you be my doctor?
    Yes. other than Medicare, we accept patients with any insurance policy.
  • What happens if I need to see specialist?
    We refer you to the specialist or hospital system of your choice and they will bill your insurance. Mayo, Cleveland, Barnes, Shriners, anywhere, you choose.
  • What happens if I need to be admitted to the hospital?
    The hospital physician team will take over your care while you're admitted, but we will continue to be here as your advocate.

Common Questions

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